Track My Order

Order Tracking

Track My Order

Look up your Tumble & Twig order below using the details from your confirmation email.

Tumble the bear delivering a parcel, wearing a Santa hat and sage vest

A few helpful tips

Your order number is in the confirmation email we sent when you placed the order. Use the same email address you used at checkout. When a tracking link is available, we send it by email — please check your inbox and your spam or junk folder. If you don’t see tracking yet, your order may still be getting ready. You’re welcome to check back here, or email us at hello@tumble-twig.com with your order number and we’ll help.

🔍 Find your order

Your order number can be found in your confirmation email (e.g. #1001). Enter it below along with the email address used at checkout.

🚲 Typical delivery timeline

📋
Order placed
⚙
Processing
1–2 days
🚲
Shipped
🏠
Delivered
5–10 days
⏰ Orders are processed within 1–2 business days and typically delivered within 5–10 business days from dispatch. You will receive a tracking email as soon as your order ships.

💌 Check your tracking email

Once your order is dispatched, you will receive an email with a tracking number and link directly to the carrier's tracking page. Please allow up to 48 hours after dispatch for tracking to activate.

Can't find the email? Check your spam or junk folder, or contact us below and we'll look it up for you.

💬 Need help with your order?

Email us at hello@tumble-twig.com with your order number and we'll get back to you within 1–2 business days.