Frequently Asked Questions

Products

What age are your toys suitable for?

Most of our toys are designed for ages 6 months to 5 years. Each product page specifies the recommended age range. Our busy boards, for example, are ideal from 6 months (sensory exploration) through to age 5 (fine motor mastery).

Are your toys safe?

Yes. All Tumble & Twig products are made from non-toxic, child-safe materials. Hardware components (zippers, buckles, buttons) are securely attached and tested for durability. We don't carry anything with loose small parts for children under 3.

What are the toys made from?

Our busy boards and sensory toys are made from soft felt-style fabric with reinforced stitching and child-safe plastic and metal hardware. Wooden toys use natural, untreated or water-based finished wood.

How do I clean the toys?

For fabric toys: wipe gently with a damp cloth and mild soap, then air dry flat. Do not machine wash. For wooden toys: wipe with a dry or lightly damp cloth. Avoid soaking.

Orders & Shipping

How long does shipping take?

Delivery typically takes 8-14 days from the day you place your order. This includes 1-2 days for us to process your order. You'll receive a tracking link by email as soon as your order ships. Please allow up to 48 hours for tracking to update.

Do you offer free shipping?

Yes! We offer free standard shipping on orders of $60 or more (or the equivalent in your local currency). Shipping costs for smaller orders are calculated at checkout.

Can I track my order?

Yes. You'll receive a tracking number by email once your order has shipped. Tracking can take up to 48 hours to show the first update.

Do you ship internationally?

We currently ship to the United States, Canada, the United Kingdom and Australia.

Returns & Guarantee

What is your return policy?

We offer a 30-day money-back guarantee on all orders. If you or your little one aren't completely happy with your purchase, contact us within 30 days of delivery and we'll arrange a full refund.

How do I start a return?

Email us at hello@tumble-twig.com with your order number and reason for return. We'll get back to you within 24 hours with next steps.

Do I need to return the product?

In most cases, yes. Once your return is approved, we'll send you the return address. Return shipping costs are the responsibility of the customer, unless the item arrived defective or incorrect. In that case, we'll cover it.

Contact

How can I reach you?

Email us at hello@tumble-twig.com. We reply within 24 hours, Monday to Friday.